SME Solutions
SME Focus Groups
SME Roundtables
Usability Studies
Human Factor Studies
Accredited speaker events
Webinars
eLearning development
White Papers
Poster presentations
Clinical studies
Videos
Animations
Clinical Educators
Preceptors
Proctors
Bandwidth
Advice
Knowledge
Confidence
Trust
Clinical Concierge Organization
SME Solutions
SME Focus Groups
SME Roundtables
Usability Studies
Human Factor Studies
Accredited speaker events
Webinars
eLearning development
White Papers
Poster presentations
Clinical studies
Videos
Animations
Clinical Educators
Preceptors
Proctors
Bandwidth
Advice
Knowledge
Confidence
Trust
Clinical Concierge Organization
As a Clinical Concierge Organization, TCX connects healthcare technology companies to multidisciplinary clinicians to enhance customer experiences.
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Join the 18,000+ clinical SMEs already in our network today.
A Clinical Concierge Organization (CCO) is a niche healthcare advisory service connecting health tech companies to a network of multidisciplinary clinicians (physicians, nurses, techs) for the purpose of creating Tailored Clinical eXperiences. Here’s what we do:
Clinical Market Insights &
Voice of Customer
Listen directly to your end-users and make informed decisions for product development and marketing messaging.
Key Opinion Leader (KOL)
Management
Amplify your peer-to-peer clinical messaging with the original influencer marketing: KOLs.
Creative Solutions
Lab
From first touch to reference, drive engagement, reinforce learning, and ensure long-term success.
Clinical Field Support
Services
Scale up your clinical implementation teams instantly and scale back down seamlessly when the job is done.
Our network of Clinical Subject Matter Experts (SMEs) are at the heart of all of our services.
Join the 18,000+ Clinical SMEs already in our network today.
Upstream to Downstream
At The Clinician eXchange (TCX), we connect clients in medtech, biotech, and pharma with our network of more than 18,000 clinicians through four key verticals that support every stage of your product lifecycle—from ideation through product adoption and beyond. As a Clinical Concierge Organization, we deliver Tailored Clinical eXperiences designed to seamlessly integrate with your needs, ensuring you have the expert support necessary for success.
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Ideation
Identifying market problems and generating solutions.
In the ideation stage, you’re identifying market problems and generating solutions.
You need problem/needs assessment/validation, target customer identification, and funding feasibility.
TCX offers SME Surveys, Roundtables, Interviews, and KOL Advisory to gather early usability feedback and insights.
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Development
Development
Designing and refining while seeking feedback.
During development, you’re designing and refining final prototypes, seeking feedback from KOLs/SMEs, and establishing manufacturing pathways.
You need manufacturing validation and usability testing.
TCX provides Human Factors Studies, SME Surveys, and Roundtables to support these needs, along with writing documentation.
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Regulatory
Regulatory
Focusing on regulatory filings and approvals.
In the regulatory stage, you’re focused on regulatory filings and securing necessary approvals.
In order to submit for regulatory clearance, you need to final product design freezes supported by clinician needs validation and ease of usability.
TCX supports this phase with Human Factors Studies and writing/documentation services to ensure compliance and thoroughness in regulatory submissions.
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Pre-Market
Pre-Market
Refining your value proposition and building awareness.
Pre-Market involves refining your value proposition, building awareness, identifying early adopters, and developing channel strategies.
You need to generate early awareness and secure KOL Advisors.
TCX offers SME Surveys, Roundtables, writing services, and educational speaker programs to develop market interest and customer education materials
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Commercialization
Commercialization
Launching products, generating leads, and promoting.
Commercialization is about launching your products, generating leads, and promoting them.
You need influential promotional/educational resources and activities to garner interest from your target customers.
TCX supports you with speaker programs, accredited education programs, clinical field support, and medical writing to capture efficacy and develop collateral.
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Expansion
Expansion
Identifying market problems and generation solutions.
During expansion, you’re scaling operations and expanding your market presence, requiring the proliferation of data and customer testimonials.
You need scale… in every way.
TCX offers clinical field support, accredited education programs, and strategies to refine your value propositions and prepare for next-gen product launches.
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Maintenance
Maintenance
Identifying market problems and generation solutions.
In the maintenance stage, you’re focused on sustaining and enhancing your market presence, securing customer loyalty, and warding off competition.
You need customer experience management and ongoing customer retention support.
TCX provides ongoing clinical field support, call center support, and SME Surveys for continuous improvement.
At The Clinician eXchange, our network of more than 18,000 clinicians are at the heart of everything we do.
Creative Capabilities
From simple presentations to rendered CAD animations, TCX elevates your branded content into an experience for your customers.
Get In Touch
Let’s start the discussion on how TCX can help you achieve your goals. Fill out this form and hear back from us within one business day. Let’s create an eXperience.